5nojom Trust Charter

At 5nojom, we are committed to the highest standards of credibility.
For this reason, we follow clear principles to ensure that every piece of information and every review on our platform can be trusted.

1. All Service Providers Are Verified

Only verified and trustworthy companies appear on our platform.
We make sure that each provider has:

A valid commercial license
Clear and reachable contact information
Proven experience
A track record of delivering real services to clients

Our goal is to ensure users always deal with reliable and trustworthy companies.

2. Reviews Are Not Bought or Sold

We strictly prohibit:

Buying reviews
Manipulating ratings
Posting fake reviews
Offering any direct or indirect incentives in exchange for positive reviews

Every review goes through a careful check to ensure it comes from a real customer.
If a client submits a positive or negative review, our team may contact the service provider when needed to confirm the authenticity of the experience.

3. High-Quality and Moderated Reviews

We moderate reviews to ensure they:

Are free of offensive language
Do not contain misleading exaggerations
Match the actual service received
Are clear and helpful to the reader

Negative reviews are not removed unless they violate our standards, such as containing offensive or abusive language. Transparency is more important than advertising.

4. Right to Respond

Service providers are allowed to reply to reviews to clarify their perspective,
helping users get a complete view before making a decision.

5. Customer Protection First

If a company violates our trust standards, 5nojom may:

Add a warning label to the company profile
Temporarily suspend the account
Permanently remove the company from the platform

Our priority is always customer safety and clear, honest information.

6. Realism and Shared Responsibility (Exceptional Cases)
"Despite the strict verification criteria we apply, we recognize that any human endeavor may encounter exceptional cases, occasional shortcomings, or differences in perspectives between the provider and the client.
At 5nojom, we do not guarantee the absolute perfection of every business transaction, but we do guarantee:
Diligent effort in verifying the credibility of all parties.
Transparency in displaying experiences as they occurred.
Swift intervention upon proven manipulation or explicit violation of the Trust Charter.
Our role is to provide the best possible probability of success and minimize risks, while direct contractual responsibility remains between the client and the service provider."

Summary

Our Trust Charter is simple and clear:
Verified companies – Real reviews – Transparent information.
This is the foundation on which 5nojom is built.